This policy explains when and how our service fees may be refunded. It covers Migrify’s own consultancy and processing fees only — not government fees or third-party charges.
Your total cost may include (a) Migrify’s service fee and (b) government fees, embassy charges, translation, insurance and similar third-party costs. Third-party and government fees are generally non-refundable once paid to those parties, regardless of the visa outcome.
If you cancel before we have started substantive work on your application, we will refund our service fee in full, less any non-recoverable costs already incurred on your behalf.
Once we have begun preparing or submitting your application, our service fee reflects the work completed. Any refund will be assessed fairly on the proportion of work done, and we will explain the calculation to you.
Because immigration decisions rest with the authorities, a refusal does not by itself entitle you to a refund of our service fee, as our work has still been performed. Government fees are handled under the authority’s own rules. Where a refusal results from a clear error on our part, we will put it right — including reapplying at no additional service fee where appropriate.
Email support@migrify-visa-solutions.asia with your reference number and details. We aim to acknowledge requests promptly and to resolve them fairly and quickly.
We may update this policy from time to time; the "last updated" date above shows the current version.
Questions about this policy? Email support@migrify-visa-solutions.asia.